Terms & Conditions
Welcome to www.bakercollection.com.au
This website is owned and operated by Nicole Comelli and Jessica Vince – ABN 39288123388
You understand and agree that your use of our website is provided “as is” and “as available”. We do not represent or warrant that the operation of our website will be secure, confidential, uninterrupted, error-free, accurate, complete or current.
We update and carry out maintenance on our website regularly, so we may have to suspend access, service or functionality on our website from time to time, without notice. We will not be liable if, for any reason, our website is not available at any time or for any period of time.
Our website may contain links to third party sites, information and resources (Third Party Links) and information provided by third parties (Third Party Content). We are not responsible for the Third Party Links or Third Party Content, and can not guarantee that any Third Party Links or Third Party Content will be uninterrupted, error-free, accurate, complete or current.
Any links to Third Party Content does not represent our endorsement of such Third Party Content. We have no control over the Third Party Content, and will not be liable for any loss or damage you suffer or incur when you access or use any Third Party Links or Third Party Content.
You consent to us and our suppliers using your personal information to send you information about products and services that we feel may be of interest to you. You can unsubscribe from receiving this information at any time by emailing us at email@example.com
If you place an order at an incorrect price, we will inform you of the error before processing the order and give you the choice to continue with the order at the correct price, or cancel it.
If a price seems unusually low, to prevent any issues please contact us at firstname.lastname@example.org to confirm if the price is listed correctly.
Except where we are unable to exclude our liability by law, we will not be liable to you for any loss or damage, however it arises, whether in contract, statute of tort (including negligence), arising out of, or in connection with, your use of (including inability to use) our website.
We exclude liability for any loss of profit, loss or corruption of data, special, exemplary, punitive, incidental, indirect or consequential loss or damages suffered or incurred or arising in connection with our website, any services we have provided, or in connection with any act or omission by us (negligent or otherwise).
There is no relationship of employment, partnership, agency or fiduciaries between you and us.
We want our customers to feel confident in ordering with us online. We provide multiple photos of your unique artwork for this reason, including close up images. We can also send you a video of your chosen artwork upon request.
With this in mind, our returns policy is as follows:
If you should feel the item ordered is not right for you, we are happy to exchange or provide a credit note.
You must contact us and return the item to us within seven days of receiving it. This policy applies to full price items only. Unfortunately, we cannot offer exchanges on sale items.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
We process exchange items as a new sale and a return. Place and pay for a new order online or via email, and return the original item to be exchanged.
Any credit notes issued will be valid for three months.
Credit notes are only processed once we have received the original item.
All items must be returned at the expense of the customer.
If your box arrives damaged, you must photograph this before opening the package.
If your artwork is damaged, you must send all photographs within seven days for us to assess.
You must keep all original packaging to return the artwork to Baker Collection.
This policy explains how we collect, use and disclose the personal information you provide to us when you use our website, www.bakercollection.com.au
What information do you collect?
We collect personal information that you have provided to us about yourself. This could include your name, email address, address and phone number. We do not store your credit card details.
What do you do with my personal information?
We collect information about you so that we can:
Process, fulfil and keep you informed on the progress of the order(s) that you place on our website;
Send you information about our products and services as well as third party products and services that we think could be of interest to you (including promotions, discounts and special events);
Maintain our relationship with you (including responding to your questions); and
Create and maintain records for our internal accounting and administration purposes.
If you do not provide us with your personal information, we may not be able to provide you with these services.
Will you use my information for any other purpose?
We may also use your personal information for other purposes (and/or share your information with a third party) because we believe it is necessary to do so, in these circumstances:
To provide you with a service which you have requested;
To protect the rights, property or personal safety of our suppliers, customers or any member of the public;
To prevent or help detect fraud or serious credit infringements;
To protect our interests (e.g. disclosing information to a court); or
If the assets and operations of our business are being transferred to another party as a going concern.
Do you give my information to third parties?
We share your personal information with third parties we engage to help us run aspects of our business efficiently. This includes sellers of the products, suppliers and service providers who assist us with order fulfilment, supply chain and logistics.
Do I have to receive marketing information from you?
When you provide us with your information, we automatically add you to our mailing list so that we can send you information about our products and services as well as third party products and services that we think could be of interest to you (including promotions, discounts and special events).
You can unsubscribe from receiving marketing information at any time by emailing us at email@example.com or by using the ‘Unsubscribe’ link in the emails we send you.
How can I change or delete the information you keep about me?
You can contact Baker Collection firstname.lastname@example.org. We reserve the right to keep a copy of your personal information to comply with our record keeping obligations at law.
Is my information secure?
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Baker Collection.
In order to protect the security of personal information transmitted to Baker Collection, our servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between your web browser our systems is encrypted.